Returns
We accept returns of damaged or faulty items if unused, and every order is backed by our 30-night satisfaction guarantee.
You're eligible for a return.
Complete the form below to start it. Used is fine for a change of mind, we just need the original packaging and your order number. Return shipping is yours.
One thing on the refills: an unopened pouch can come back, but once a pouch is opened we can't take it back.
Sorry your order arrived damaged.
Email us and we'll replace or refund it, with shipping on us.
This order is outside the return window.
Our 30-night guarantee covers the 30 nights after delivery, so this order isn't eligible for a return. If you think something's faulty, email contact@shop-aira.com and we'll take a look.
This order isn't eligible for a return.
Change-of-mind returns need to come back in their original packaging with your order number. If something's damaged or faulty, email contact@shop-aira.com with a photo and we'll make it right.
You'll need your order number to continue. Find it in your order confirmation email, then answer "Yes" above.
Change-of-mind return
We'll review and email your return instructions within two business days. Return shipping is yours for change-of-mind returns.
